Refund policy
Last updated: 2026-11-13
1. No subscription, no renewal
Projects are sold in one-time packs: 1 project for EGP 2,000, 5 for EGP 8,500 or 10 for EGP 15,000 (USD 50, 212 and 375 outside Egypt). Nothing renews, so there is nothing to cancel and no future charge. Project credits never expire and stay with your company.
2. Within 14 days of payment
Web purchases (card, via Kashier): the pack is refunded in full on request within 14 days of payment, as long as none of the pack's credits has been used, meaning no project has been created or opened with it. Your free first project does not use up a pack credit. Each pack is assessed on its own.
3. After that
No refund after 14 days, or once at least one credit of the pack has been used, and no partial refund for a pack that is partly used, except where Kashier's rules or the law require it.
4. How to ask for a refund
Email admin@qidda.app from your account email with your company name and the payment date. We check that the credits are unused and refund the pack to the same card through Kashier. It may take several working days to show in your account, depending on your bank.
5. Google Play purchases
Refunds for what you bought in the Android app follow Google Play's rules and are requested from Google Play directly. If Google refunds the payment, that pack's credits are taken back from your company automatically.
6. After a refund
The refunded pack's credits are removed from your company. Your data is never deleted, and export stays free in all cases.
7. Handing over, archiving or deleting the company
Handing over or archiving a project early, or deleting the company, does not refund any part of the price, because the credit was paid once with no time limit. Reopening a handed-over project is free and does not use a credit.
8. Billing errors
If you were charged twice or the wrong amount, email admin@qidda.app and we will refund the wrong amount in full.
9. Contact
For any refund question: admin@qidda.app. See also the terms of use and the pricing page.
Questions? Email us at admin@qidda.app